RiskShield - Telecommunication

Telecommunication companies around the world fear a huge rise in the misuse of phone services. Usual fraud prevention systems are often unable to react quickly to new fraud patterns.

RiskShield is the software solution for risk assessment and fraud prevention for telecommunication companies. RiskShield is a rule based expert system that automatically assesses the risk of an action or transaction. RiskShield works similar to a human expert: The fraud risk is classified on the basis of the long-standing experience of human fraud experts and risk analysts, whereby both fraud as well as non-fraud indicators are taken into account.

RiskShield currently protects millions of mobile phone users, mobile phone providers and their contractual partners (content provider) against misuse. RiskShield is hereby used as an Enterprise Decision Management (EDM) solution. As well as reducing fraud and loan default in (micro-) payments, RiskShield provides reliable credit ratings and supports intelligent claims management. RiskShield is also used to facilitate intelligent customer selection for incentive or loyalty campaigns and other customer categorisations (e.g. selection of customers for special contract models, contract extension, upgrade, etc).

Telecommunication companies who use RiskShield in this way for a comprehensive risk assessment, fraud prevention and intelligent customer selection improve their annual profits by millions.